PLACEMENT OF GUEST SUPPLIES
Guest supply includes all items that are conductive to the guest’s material comfort and convinience.They are subdivided into guest amenities,essentials,expendables and loan items. Many hotels follow common pattern in placement of guest supplies in their guestrooms.
IN THE BEDROOM:
The guest supplies placed in various areas of the guest bedrooms are discussed in this section.
BEHIND THE DOOR: The following are placed here:
• A DND card, the reverse of which may be ‘please make up my room card’ on the door knob on the inside of the door.
• Room’s rates for different kinds of rooms offered, in the frame or plastic holder behind every door.
• A detailed map fire exists is ideally affixed behind the door.
A notice reminding the guests of the safe-deposit facilities at the cashier’s desk.
Most hotels now have an electronic safe in the guestroom, however, in which case this notice is not required.
AT WRITING TABLE: These are usual supplies on and around the guest desk.
• A guest stationary folder with monogrammed note papers, envelopes, and post cards with hotel pictures, telegraph forms and guest comment forms are placed on the table. A pen and a pencil are also placed alongside.
• Tent cards (publicity cards placed in the shape of a tent) giving information about special events and shows in the hotel are also placed on this desk.
• An ashtray.
• A candle, a candle holder and a matchbox.
• The hotel brochure.
• A waste paper basket next to the writing table, on the floor.
• A chair with a backrest placed in front of the writing table.
ON THE BEDSIDE TABLE: Any variety of supplies may be found on or in the nightstand.
• The telephone and the service dictionary are placed on the bedside table.
• A notepad and a pencil are placed beside the phone.
• An ashtray and a matchbox. In twin rooms two ashtrays along with matchboxes are kept on the two bedside tables.
• A breakfast shelf knob card is usually kept on the first shelf or in the drawer of the bedside table. This card is kept on the pillow during evening service in many hotels.
• The local telephone directory is usually kept on the lowermost shelf on the bedside table.
• In the same location, a Bible, a Gita or Quran may also be placed. In Buddhist countries, “THE LIFE AND THOUGHT OF LORD BUDDHA” may be placed.
• A channel music panel may be affixed to the bed side table.
• A bedside lamp is placed at the bedside table. If there are two tables’ two bedside lamps maybe placed.
• A flask on the tray with two glasses may be kept beside the bed at the bedside table.
ON THE COFFEE TABLE: These are the usual supplies here:
• An ashtray and a matchbox are placed on the coffee table.
• The house magazine or some tourist magazines and a newspaper are also neatly arranged on the coffee table.
• The room service menu is placed on the coffee table.
• A letter of greeting signed by the general manager, wishing guests in special holidays and feasts, may be placed on the coffee table.
IN THE DRAWER AND THE CUPBOARD: These are usually found in the wardrobe or chest of the drawers or else sometimes in the nightstand drawer.
• A sewing mending kit (a Dutch wife) is placed in the drawer.
• Laundry bag and a list of laundry facilities and charges.
• A few plastic utility bags may also be placed in the wardrobe for guests to keep their shoes or wet swimming suits in, or to use for other purposes.
• Cloth hangers are hung on hooks or a hanging rod inside the cupboard.
• The guestroom safe is usually affixed inside the cupboard.
BELOW THE LUGGAGE RACK: The luggage rack usually has a lower shelf for guests to keep their shoes on. The shoe mitt or a shoe kit may be placed on this shelf.
AT THE DRESSING TABLE: These supplies may be on or near the dressing table where there is one else they will be a part of the vanity kit in the bathroom:
• An upholstered stool is placed under the dressing table and it can be pulled out when required.
• A mirror is mounted on the wall with appropriate lighting facilities.
• Combs and brushes are placed in the dressing table drawer.
ON THE BED: Ideally , there would be nothing on the bed except the bedclothes listed below , but sometimes a small gift box or a box of chocolates may be placed on the pillow as the part of the turn-down service.
• A mattress, with a mattress protector on it.
• Bed sheets, night spread, pillows with pillow cases, blankets and a bed spread.
IN THE TELEVISION CABINET: This, of course, is fairly obvious-this is where you’d find the television, usually, one equipped with satellite network and a remote control.
IN THE MINI BAR: All, some, or none of these may be include, depending on the type of hotel and the type of guestroom, as well as sometimes the profile of the guest.
• Mineral water bottles.
• Beverages such as liquor and soft drinks.
• Ice trays.
• Lemon wedges.
• Some snacks.
ON THE MINI-BAR CABINET OR DRESSER OR CONSOLE TABLE: These supplies may be on a small side table near the guestroom entrance, by the bed or on the mini bar.
• A tray with tea bags and sachets of coffee powder, milk powder and sugar.
• On the same tray a couple cups, saucers and spoons.
• A kettle and/or coffee maker.
• An ice bucket.
IN THE SITTING AREA: The following items are usually found in the sitting area:
• A sofa and two easy chairs.
• An occasional table.
• A lampshade.
IN THE BATHROOM: A bathroom usually has the following fixtures and guest supplies:
• A full length mirror at the entrance.
• A bath tub and a bath mat.
• A water closet.
• A tissue holder with a tissue roll, affixed on the wall near the WC.
ON OR NEAR THE VANITY UNIT: Supplies near the vanity unit are as follows:
• Monogrammed soaps, shampoo bottles, moisturizers, cologne, aftershave lotion and shower gels.
• Shower caps, gargle glasses, tissue box, razor blades, dental kit and shaving kit.
• A mirror mounted on the wall with appropriate lighting facility.
• A sani-bin beside the WC or under the vanity counter.
ON THE TOWEL: The towel rack consists of the following supplies:
• Bath towels and bath sheets on the towel rack.
• Hand towels and face towels (these may also be near or on the vanity unit).
• Wash cloth.
• A bath mat.