MONDAY-Front office exam

TOPICS-INTRODUCTION TO TOURISM, HOSPITALITY & HOTEL INDUSTRY
B. Hospitality and its origin
C. Hotels, their evolution and growth
D. Brief introduction to hotel core areas with special reference to
Front Office

02 CLASSIFICATION OF HOTELS
A. Size
B. Star
C. Location & clientele
D. Ownership basis
E. Independent hotels
F. Management contracted hotel
G. Chains
H. Franchise/Affiliated
I. Supplementary accommodation
J. Time shares and condominium

03 TYPES OF ROOMS
A. Single
B. Double
C. Twin
D. Suits

04 TIME SHARE & VACATION OWNERSHIP
A. What is time share? Referral chains & condominiums
B. How is it different from hotel business?
C. Classification of timeshares
D. Types of accommodation and their size

05 FRONT OFFICE ORGANIZATION
A. Function areas
B. Front office hierarchy
C. Duties and responsibilities
D. Personality traits

06 HOTEL ENTRANCE, LOBBY AND FRONT OFFICE
A. Layout
B. Front office equipment (non automated, semi automated and
automated)

07 BELL DESK
A. Functions
B. Procedures and records

Please complete your file(places of tourist interest) till Wednesday i.e 21/10/09
By Gayatri Kale